Get a direct support from the Open Source Software development team and get sorted quickly with the best possible expertise on the technology and project. We can also perform a proof of concept (PoC) and small product enhancements. Our service is operated remotely by E-Mail, while Premium-users can also benefit from remote desktop access, web sessions and telephone conferences. A dedicated & private Gitlab or GitHub access is provided to Premium users as well to provide confidentiality, issue tracking and resolution.
Those offers are suitable for companies who are using our Open Source Software in their development activities and want to secure and accelerate the use in their projects.
| Support | Basic (education) |
Business (companies) |
Premium (personal support) |
|---|---|---|---|
| Development advice or architectural guidance | ✔ | ✔ | ✔ |
| Questions & answers in supported products | ✔ | ✔ | ✔ |
| Bugfixes relating to customer's usage* | ✖ | ✔ | ✔ |
| Examples/guidance on how to use a specific piece of a supported product's functionality | ✖ | ✔ | ✔ |
| Seven online-sessions per year | ✖ | ✖ | ✔ |
| Supported product assist in debugging customer's application code* | ✖ | ✖ | ✔ |
| Development | Basic (education) |
Business (companies) |
Premium (personal support) |
| Enhancements and features | ✔ | ✔ | ✔ |
| More testing, CI and CD for stable states and releases | ✔ | ✔ | ✔ |
| Documentation, videos and wikis | ✔ | ✔ | ✔ |
| Performance-Optimization | ✖ | ✔ | ✔ |
| Upgrading to a new version of frameworks | ✖ | ✔ | ✔ |
| Bugfixes and third-party libraries like Modbus, OPC UA, BACnet | ✖ | ✖ | ✔ |
| *LTS only (long term support) | |||